Terms of service

Last Updated: May 16, 2026

Welcome to Treatos Box! The terms “we,” “us,” and “our” refer to Treatos Box. Treatos Box operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Treatos Box is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights, pet safety, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

You represent that you are at least the age of majority in your state or province and have the right to use the Services.
You may allow minor dependents to use the Services only on devices you own, purchase, or manage.
You are solely responsible for providing accurate, current, and complete information when using the Services, including email, billing, payment, and shipping information.
You are solely responsible for maintaining the security of your account credentials and all activity under your account. Sharing, selling, transferring, or licensing your account is prohibited.

SECTION 2 – OUR PRODUCTS

We aim to provide accurate representations of our products. However, actual colours, textures, and appearance may vary due to device settings or configurations.
We do not guarantee that the appearance or quality of products will meet your expectations.
All product descriptions are subject to change without notice. We reserve the right to discontinue any product and limit quantities for any person, region, or jurisdiction.

SECTION 3 – PET SAFETY AND RESPONSIBILITY

Always supervise pets while consuming treats.
Some treats may pose choking hazards or trigger allergies. Do not feed your pet treats if unsure about safety.
Treats are intended for pets only. Human consumption is not advised.
Treatos Box is not liable for injury, illness, allergic reactions, or death related to product use.
By using our products, you acknowledge that all risk to your pet is your responsibility.

SECTION 4 – ORDERS AND REFUNDS

Placing an order constitutes an offer to purchase. Orders are not accepted until we confirm acceptance.
Payment must be received and processed before an order is accepted. Review orders carefully, as cancellations may not be possible.
If an order is not accepted, changed, or canceled, we will attempt to notify you via the contact information provided.
Purchases are for personal or household use only. Resale or export is prohibited.
Returns, exchanges, and refunds are governed by our Refund Policy [LINK]. Refunds may be available in certain circumstances, such as damaged or defective products or errors on our part. Boxes that have been shipped generally cannot be refunded unless approved under the Refund Policy.

SECTION 5 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.
Posted prices do not include taxes, shipping, handling, or customs/import charges unless stated.
Prices may differ from physical stores or third-party stores. Promotion terms may override these Terms if conflicts arise.
You represent that payment information is accurate, complete, and authorized. You will pay all charges, including shipping, handling, and applicable taxes.

SECTION 6 – SHIPPING AND DELIVERY

Free shipping is included on all subscription orders and on one-time orders over $100 (pre-tax). We do not currently ship internationally.
You are responsible for providing accurate shipping addresses. Treatos Box is not liable for packages sent to incorrect addresses. Any address changes must be submitted before your next billing date. Otherwise, packages will be shipped to the address on file.
Shipping times are estimates and subject to the shipping service provider. Typical delivery examples:
- Calgary area: 2–5 business days
- Other regions in Canada: 5–10 business days
Once we transfer a package to the carrier, risk of loss passes to you. Claims for lost or damaged packages must be filed with the carrier (e.g., Chit Chats).
Orders are shipped on a scheduled batch basis each month. For current shipping dates, please refer to our Shipping Policy.

SECTION 7 – SUBSCRIPTION POLICY

Treatos Box subscriptions are billed monthly and automatically renew until canceled. Subscriptions include one box per month per subscription product.

1. Month-to-Month Subscriptions

Flexible monthly subscriptions can be managed, paused, or canceled at any time.
Changes or cancellations must be submitted before your next billing date to affect that month’s shipment.

2. 6-Month and 12-Month Subscription Commitments

By selecting a 6-month or 12-month subscription, you agree to maintain your subscription for the full commitment period.
Billing occurs monthly. These subscriptions cannot be canceled early, and no refunds are provided for early cancellation.
After the commitment period ends, subscriptions will continue to auto-renew monthly unless canceled.

3. Refunds

Refunds may be available in certain circumstances, such as damaged or defective products, or errors on our part.
Boxes that have been shipped generally cannot be refunded unless approved under the Refund Policy.
Early cancellation of a 6- or 12-month commitment does not qualify for a refund.

4. Payment and Billing

Subscription billing occurs automatically each month.
Customers are responsible for keeping their payment information current.
Failed payments may result in temporary suspension or cancellation of the subscription.

5. Managing Your Subscription

Customers may update payment details, shipping information, or subscription preferences at any time.
Any requested changes to a subscription will take effect in the next billing cycle.

SECTION 8 – INTELLECTUAL PROPERTY

All content, graphics, and trademarks are owned by Treatos Box or its licensors.
You may use the Services for personal, non-commercial purposes only.
Reproducing, distributing, modifying, or transmitting content without consent is prohibited.
Treatos Box, Shopify, and third-party trademarks remain the property of their respective owners.

SECTION 9 – OPTIONAL TOOLS

You may access optional third-party tools provided through the Services. We do not control, monitor, or endorse these tools.
Use of optional tools is at your own risk, and we are not liable for any issues arising from them.

SECTION 10 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for content, accuracy, or harm related to these sites.
Review third-party policies before purchasing or interacting with their services.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Treatos Box is powered by Shopify. All sales are conducted directly with Treatos Box. Shopify is not responsible for transactions, product issues, or liability arising from purchases.

SECTION 12 – PRIVACY POLICY

Personal information is governed by our Privacy Policy [LINK]. Shopify’s Privacy Policy may also apply.
Information may be shared with Shopify and other service providers to provide the Services.

SECTION 13 – FEEDBACK

Submitting feedback grants Treatos Box a perpetual, worldwide, sublicensable, royalty-free license to use such content.
You represent that you own or have rights to the feedback and that it does not violate third-party rights.
We may monitor, edit, or remove feedback at our discretion.

SECTION 14 – ERRORS, INACCURACIES, AND OMISSIONS

Information, including pricing, promotions, and product details, may contain errors or omissions.
We reserve the right to correct errors, update information, or cancel orders at any time.

SECTION 15 – PROHIBITED USES

You may only use the Services for lawful purposes. Prohibited uses include harassment, infringement, spamming, impersonation, or interfering with Services’ security.
Violations may result in account suspension or termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Services and products are provided “as is” and “as available” without warranties.
We do not guarantee uninterrupted or error-free services.
Treatos Box is not liable for products not meeting expectations or causing harm to pets.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent allowed by law, Treatos Box, Shopify, and affiliates are not liable for direct, indirect, incidental, punitive, or consequential damages, including lost profits, revenue, or data, arising from the use of Services or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify Treatos Box, Shopify, and affiliates for claims arising from your use of the Services, violations of these Terms, or harm caused by your pets.

SECTION 19 – TERMINATION

We may terminate your access at any time without notice. Obligations regarding liability, intellectual property, and indemnification survive termination.

SECTION 20 – SEVERABILITY

If any provision is invalid, remaining provisions remain enforceable.

SECTION 21 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a right is not a waiver.
These Terms and referenced policies are the entire agreement between you and Treatos Box.

SECTION 22 – ASSIGNMENT

You may not transfer rights or obligations without written consent.
Treatos Box may assign rights and obligations without notice.

SECTION 23 – GOVERNING LAW

Terms are governed by the laws of the jurisdiction where Treatos Box is headquartered.

SECTION 24 – HEADINGS

Headings are for convenience only and do not limit these Terms.

SECTION 25 – CHANGES TO TERMS

We may update Terms at any time. Continued use of Services constitutes acceptance of changes.

SECTION 26 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to help@treatosbox.com.