Privacy policy

Last updated: August 14, 2025

Treatos Box operates this website and store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Our Services are powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit, make purchases, or interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” is information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on how you interact with us, we may collect:

Contact Details: Name, billing & shipping address, phone number, email.
Financial Information: Credit/debit card or other payment details, transaction history.
Account Information: Username, password, security questions, preferences.
Transaction Information: Items viewed, added to cart, purchased, returned, or exchanged.
Communications: Information you provide when contacting customer support.
Device & Usage Information: IP address, browser, device info, network connection, and interaction with our Services.

2. How We Collect Personal Information

We may collect information:

Directly from you: When you create an account, place an order, or contact us.
Automatically: Through cookies, analytics, or device information when using our Services.
From service providers: Vendors or partners processing data on our behalf.
From partners or third parties: When permitted or required by law.

3. How We Use Your Personal Information

We use your information to:

Provide & Improve Services: Process payments, fulfill orders, remember preferences, manage your account, facilitate returns/exchanges, and create a personalized shopping experience.
Marketing & Advertising: Send emails, texts, or postal messages about promotions, and display ads based on your activity (you may opt-out at any time).
Security & Fraud Prevention: Protect your account, detect fraud, and secure our Services.
Customer Communication: Respond to inquiries and provide support.
Legal Compliance: Follow laws, respond to valid legal requests, or enforce our policies.

4. How We Share Personal Information

We may share your information:

With Shopify and vendors providing IT, payment processing, analytics, or fulfillment services.
With marketing partners for advertising purposes (you may have the right to opt-out of targeted ads).
With third parties you authorize for shipping or social integrations.
Within our corporate group or affiliates.
In business transactions, such as mergers or to enforce our terms.

5. Relationship with Shopify

Our Services are hosted by Shopify, which may collect and process your personal information to provide and improve the Services. Shopify may use your data along with other merchants’ data to offer enhanced features. To learn more about Shopify’s privacy practices and your rights, visit: Shopify Privacy Policy.

6. Third-Party Links

Our Services may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If we learn that we have collected information from a child, we will delete it promptly.

8. Security & Retention

No system is completely secure. We recommend avoiding unsecure channels for sensitive information.
We retain personal information only as long as necessary to provide Services, comply with the law, resolve disputes, or enforce contracts.

9. Your Rights & Choices

Depending on your location, you may have the right to:

Access / Know: Request the information we hold about you.
Delete: Ask us to delete your information.
Correct: Request corrections to inaccurate data.
Portability: Receive a copy of your data or transfer it to a third party.
Manage Communications: Opt-out of promotional emails while still receiving transactional messages.

You can exercise these rights by using the Services or emailing us at help@treatosbox.com. We may verify your identity before processing requests. Authorized agents may act on your behalf with proper proof.

We will not discriminate against you for exercising your rights.

10. Complaints

If you have complaints about how we process your data, contact us at help@treatosbox.com. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Your personal information may be transferred, stored, or processed outside your country. For transfers from the EEA or UK, we rely on recognized safeguards like Standard Contractual Clauses.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, law, or for operational reasons. Updates will be posted on this site with the “Last updated” date.

13. Contact Us

For questions or to exercise your rights, email help@treatosbox.com or contact:
Treatos Box
5005 Dalhousie Dr NW, Unit 175 #1389, Calgary, AB, T3A 5R8, Canada